Refund Policy
1. Returns Eligibility
We accept returns for most items within 14–30 days of delivery (choose your preferred timeframe).
To be eligible for a return:
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The item must be unused and in its original condition
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Original packaging must be included
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Proof of purchase is required (order number or receipt)
Certain items may not be eligible for return due to hygiene or safety reasons (example: opened personal care items).
2. Non-Returnable Items
The following items cannot be returned:
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Clearance items or final sale products
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Gift cards
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Personalized or custom orders
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Items marked as non-returnable on the product page
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Opened hygiene-related products (if applicable)
3. Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
We require:
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Order number
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Photos of the product and packaging
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Description of the issue
We will offer a replacement or a full refund depending on availability and the situation.
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 3–10 business days, depending on the payment provider.
Shipping fees are non-refundable, except for cases of defective or incorrect items.
5. Exchanges
If you would like to exchange an item for a different size, color, or model, please contact us.
Exchanges are subject to product availability.
6. Return Shipping Costs
Unless the item is damaged or the wrong item was shipped, customers are responsible for:
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Return shipping costs
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Any reshipping costs (if exchanging)
We do not provide prepaid return labels unless otherwise specified.
7. Order Cancellations
Orders can be cancelled before they are shipped.
Once an order is shipped, it cannot be cancelled, but you may still request a return once it arrives.
8. Lost or Missing Packages
If the carrier marks your package as delivered but you did not receive it:
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Please check with neighbors or your local post office
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Contact the carrier directly
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Notify us so we can assist
Packages confirmed lost by the carrier may qualify for a replacement or refund.
9. Contact Us
If you have any questions about returns or refunds, contact us: